Your riders open the app, see “Station: Accessible” with a green checkmark, then arrive to find broken elevators and no alternative route information
Sound familiar? You're not alone. Every day, transit accessibility professionals watch riders get stranded because our data tells them a station is "accessible" but doesn't actually help them navigate it.
The problem isn't just broken elevators—it's the gap between compliance reporting and the detailed journey information riders with disabilities actually need to travel confidently.
The complete guide to GTFS Pathways and why most agencies struggle with implementation (plus what success actually looks like).
Get the guide
GTFS pathways are the secret to making trip navigation truly step-by-step. They give riders step-by-step instructions for how to get through complex stations, from the entrance to the platform: guiding low-vision users through unfamiliar spaces, helping people with limited mobility plan step-free trips, and making sure everyone can get to their platform without the guesswork.
We built pathways into Transit because we know that accurate pathways mean better accessibility and a smoother, calmer ride for everyone. As one of the biggest GTFS data consumers, Transit is working side by side with agencies, advocates, and accessibility experts to make trips accessible every step of the way.
David Block-Schachter
Chief Business Officer — Transit
We help transit accessibility professionals transform compliance data into the journey-focused information that riders actually need – without requiring you to become a GTFS expert.
Show riders exactly how to get from street to platform, including which entrance to use, where the elevator is, and how long the accessible route takes.
When elevators break, automatically provide alternative accessible routes instead of leaving riders to figure it out themselves
Create visible improvements that reduce customer service calls, build rider trust, and demonstrate clear ROI to agency leadership.
Audit your current accessibility data, map key stakeholders, and build the business case that resonates with leadership, IT, and operations.
Select high-impact locations and create implementation plans that deliver quick wins while building internal credibility and support.
Work with your IT team and vendors to implement accurate GTFS Pathways data that integrates seamlessly with existing systems.
Validate improvements across trip planning apps, gather rider feedback, and measure impact on satisfaction and service metrics.
Expand system-wide, build maintenance processes, and position yourself as a strategic innovator in transit accessibility.