Ideas for teams working to improve public transit technology and service.
Bus bunching is a symptom of deeper inefficiencies in transit systems that aren't being addressed. It’s easy to blame technology or traffic, but real change happens when teams embrace the messy work of collaboration and accountability. If we want transit to work, we must stop delivering “good enough” and start aiming for transformative outcomes.
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Successful product management in public transit is about more than shipping features—it’s about delivering real value amidst an ever-changing landscape of policy, rider needs, and operational constraints. The key to innovation? Resist top-down control and create the conditions for teams to explore, iterate, and adapt.
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Amidst the challenges facing public transit, a quiet revolution is taking place within transit agencies themselves. By turning inward and leveraging their in-house experts, agencies are redefining the future of transit technology from the inside out.
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Managing GTFS data at scale requires a nuanced and strategic approach. For public transit leaders, this strategy is essential to ensure accurate service information, making public transit easier to use and building trust in transit service.
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How Can Public Transit Agencies Avoid Another CrowdStrike Incident?
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How to Orchestrate High-Impact Technology Product Teams in Public Transit
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In tech, when engineers and designers don’t work well together, it causes delays and poor outcomes. It might go unnoticed when this happens at, say, an ad-tech company that can easily absorb delays. However, in civic tech, where budgets are constrained and project failures put the public at risk, we have to consider every sustainable way to help projects succeed. The quality of collaboration between engineers and designers can be the tipping point, where small changes lead to significant improvements in delivering on-time solutions.
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A deep dive into how civic tech methods can align transit tech teams so closely with the needs of the public that they become customer-led, or in this case, rider-led. Transit Tech is CIVIC TECH was presented at Transportation Camp NYC and explores methods for transit tech teams to ensure that the unmet needs and challenges of rides get prioritized in technology work.
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