Using cloud-based text-to-speech technology, Elevator Hotline reads the descriptions of GTFS service alerts over the phone based on caller selections.
It is essential to get information to riders using inclusive communication channels. Interactive Voice Response (IVR) allows agencies to offer riders a way to choose a route while text-to-speech technology automates the tedious tasks of recording messages.
Riders who prefer to learn about alerts over the phone can call into a reliable system to hear about disruptions. In addition, modern text-to-speech technology provides an optimal experience of speech speed and vocal quality.
Listen to the MBTA’s Elevator Hotline by calling: 617-222-2828.
